Cancellations, Refunds & Returns Policy

• Pupil Cancellations: Unless 24 hours notice is given lessons must be paid for as the lesson slot could have been available for another pupil.
• In the event that the pupil does not show for the lesson, the instructor will wait for 15 minutes before leaving. The lesson will then be presumed cancelled and the pupil must pay for the lesson time allocated or in the case of a block booking the time will be deducted from the amount of hours left in the block. The instructor will inform via text or phone call that he/she has waited for the 15 minutes and is now leaving the arranged pick up point.
• Instructor Cancellations: Instructors will give the same period for cancellations as above. However if he/she needs to cancel due to i.e. unforeseen vehicle problems or bad weather he/she can cancel at any time (health and safety) and reschedule your lesson in that same week if possible. A mutual date and time must be agreed by both instructor and pupil, if not the lesson will go ahead at the next arranged lesson, usually the following week.
• Cancellation of pre-paid block booking: The cancellation of block bookings (including new pupil beginner offers) will result in all the hours you have taken, added up and you will be charged at the appropriate current full hourly rate. The refund will be the remaining figure (i.e. 10 hr booking paid for but only 5 hours taken. Example of calculation 5 hrs x £39 = £195, you paid £370 for the block minus the £195 = £175) Therefore your final refund will be £175.
• Refunds: All refunds are the sole responsibility of your instructor as he/she have received all monies and not an employee of eDrive School of Motoring.

• Here is the link to Money Saving Expert https://www.moneysavingexpert.com/shopping/consumer-rights-refunds-exchange#buyingfromhome  

• And also the .Gov website http://www.legislation.gov.uk/ukpga/2015/15/contents/enacted